FAQ

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How long does it take to receive my custom save the dates and/or custom invitations order?

If you are only ordering art and will print elsewhere, in order to create something beautiful and unique, Lauren needs at least 1 month for a save the date, menu, crest and at least 3 months for an invitation suite. If you would like the studio to handle printing and other a la carte items, please contact Lauren directly.

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Do I get to see what my invitations will look like personalized with my text?

Yes! After you order, you get a digital proof preview online. We only print AFTER you approve to print. Your proof is personalized for you in 1-7 business days after you order. 

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When should I mail my invitations?

If you are having a local wedding, your wedding invitations should go out 6-8 weeks before your wedding day. For a destination wedding, you want to give your guests a earlier 3 months notice. Party invitations should be mailed out 4 weeks before your event. If you are mailing save the dates, you should send them out 6-12 months in advance depending on the location.

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Can I see what my art will look like before we purchase from you?

Due to current deadlines for custom-made orders in the studio, Lauren can not hand-paint new art or hand-illustrate designs for no charge. You will have to make a purchase before working with her.

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Can we pay 50% instead of full payment to start our custom invitations order?

Due to the high volume of orders, we normally do not accept 50% payment. Full payment is due to begin your bespoke / custom invitations and personalized stationery orders. However, if you order total is $2,500.00 or more, we do make exceptions. Thank you for understanding.

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How do you ship?

USPS flat rate and FedEX is used for shipping. Ground shipping (from New York City) can take 1-5 days depending on your location. It is recommended to have your package delivered to your place or work or where you will be during the day so that you can receive your package in-hand. You must keep an eye out for your package. We are not responsible for damaged, lost and/or stolen packages. We are confident you will have no worries! 

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Can I get a refund?

If you have to cancel your order before giving approval to print, 50% may be refunded. If you cancel after you give approval to print, there are no refunds due to the custom nature and supplies ordered to complete your order. If custom hand painted or illustrated art was created for you, there are no refunds on the art fee due to the custom personalized nature and time involved.

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My goods were damaged. Can you refund me?

Refunds for damaged goods only. Damaged goods must be photographed and emailed to us. We are not responsible for damage that occurs in your hands. Let’s say you spill water on paper and damage it. Water will damage paper products. Lauren Q Design Studio is not responsible. You may be asked to ship the product back to us at your cost. Damaged goods must be reported within 2 days of receipt. Personalized orders can not be refunded due to custom nature. Original form of payment is refunded in 1-2 weeks.

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Last updated: 11-12-20